For doctors, dentists, and veterinarians
The AI medical answering service that writes every call down
Every patient call answered. Every detail written down. DeskMD picks up your line 24/7 — including after hours — follows your intake instructions, recognizes which provider the caller asked for, escalates true emergencies, and files a structured record your staff can act on before the first coffee.
Call the demo line from any phone and DeskMD answers — the same AI your patients would reach. Or see pricing below.
- Refills wait for morning — only true urgencies wake your on-call
- HIPAA workflows with a signed BAA
- 14-day free trial, no credit card
- Flat per-provider price — no per-minute meter
Maria Delgado
- Callback
- (415) 555-0182
- Provider
- Dr. Anita Rao
- Urgency
- Routine
- Preferred callback
- Tomorrow morning
- Reason for calling
- Lisinopril 10 mg refill — pharmacy shows zero refills remaining. No new symptoms reported. Takes one tablet daily, mornings.
Transcript
“…the pharmacy said there are no refills left on my blood-pressure medication. It’s the ten-milligram one, I take it every morning. Nothing’s wrong — I just don’t want to run out over the weekend…”
An example DeskMD call record — fictional patient. This is what your staff opens, instead of a voicemail. Filed as a routine refill at 9:42 PM — nobody’s phone rang for it.
01 — After hours
Answered at 9:42 PM: the after-hours answering service for medical offices, on duty 24/7
Patients don’t check your office hours before they dial. The crown comes off at 9 PM, the fever spikes on Sunday, and the lunch-hour overflow rings while your staff is in with someone else. Nights, weekends, and holidays are when the calls that matter actually arrive — DeskMD picks up every one and writes it down.
Thank you for calling Lakeview Dental — this is the practice’s AI assistant, taking after-hours calls. How can I help you tonight?
Hi, um — my crown just came off and the tooth underneath is really sensitive.
I’m sorry — let’s get this in front of the practice tonight. Which dentist do you normally see?
Dr. Patel.
Got it. Can I have your full name and the best number for a callback?
Recreation of a real call flow. Patient details are fictional.
02 — How it works
What happens when a patient calls
Three steps. No new hardware, no new phone number, no scripts to write for a call center.
STEP 1 / 3
Forward your line
Point your existing number at DeskMD — after hours only, on overflow when the front desk is swamped, or around the clock. Your published number doesn’t change, and you can switch forwarding off any time.
STEP 2 / 3
DeskMD answers and asks the right questions
An AI receptionist greets callers in your practice’s name and follows your plain-English intake instructions. It recognizes which provider the caller asked for by name, and the moment a call sounds like a true emergency, it directs the caller to 911.
STEP 3 / 3
Your inbox gets the record
Moments after hang-up: caller, callback number, provider, reason, urgency, category, full transcript, and the recording — filed in your DeskMD inbox. Urgent calls also page your team by SMS, email, or a phone call to the on-call provider.
03 — The record
Monday morning, without the voicemail backlog
Most answering services for medical offices hand you a pile of messages to decode. DeskMD hands you records — already categorized, already tagged by urgency, already escalated when it mattered.
Example inbox view — the practice, patients, and call details below are fictional:
Metformin 500 mg refill — pharmacy shows none remaining. No symptom changes. Callback captured; prefers afternoons.
Filed to inbox · transcript + recording attached
New patient asking for the earliest physical with Dr. Whitfield. Mornings preferred, has insurance card ready. Request filed for staff to schedule.
Awaiting staff scheduling — DeskMD never books for you
Swelling and a 101°F fever three days after Friday’s procedure. Flagged urgent per your escalation rules; callback verified digit by digit.
On-call paged by SMS + phone · 6:52 AM
Called in Spanish about a billing letter. Answered in Spanish end to end; side-by-side English translation filed with the transcript (Pro).
Filed to inbox · English translation attached
Illustrative example — fictional patients, practice, and call details.
A voicemail is a chore your staff still has to do. A record is a decision they can make in ten seconds.
Prefer to see it moving? The 60-second tour.
Dashboard, inbox, a call record with its transcript and recording, analytics, and settings — the whole product, in under a minute.
- 0:02Dashboard
- 0:17Inbox
- 0:25Call detail
- 0:35Analytics
- 0:41Always-on 24/7
- 0:49Settings
04 — The comparison
Humans answer 9 to 5. Patients call 24/7.
Here is how an answering service for medical offices actually shakes out against the two things practices use today: a human service billed by the minute, and the voicemail box most callers hang up on.
| Capability | DeskMD | Human answering service | Voicemail |
|---|---|---|---|
| Answers at 2 AM | Every call, including holidays | Depends on staffing tier; overnight often costs extra | Records — if the caller stays on the line |
| Price model | $299/provider/mo flat — unlimited calls | Typically metered per minute or per call, plus overage fees | Free — and it quietly costs you the patient |
| Hold time | None — unlimited concurrent calls | Queues when agents are busy at peak hours | None, because nobody answers |
| Structured intake | Caller, callback, provider, reason, urgency, category — every call | Free-text message; quality varies by agent and shift | Whatever the caller remembers to mumble |
| Multilingual | 20+ languages at native quality on Pro, more best-effort | Usually English plus Spanish, at best | An English-only beep |
| Transcript + recording | Every call, searchable in your inbox | Rarely included; often an upcharge | Audio only, no structure, no search |
| Emergency escalation | 911 guidance + SMS, email, and optional phone-call page to on-call | Follows a script; consistency varies | None |
Human answering service characteristics are generalized from published market pricing and plans; specific vendors vary. DeskMD claims reflect the current product.
05 — Who it’s for
One answering service for medical, dental, and veterinary offices
Single-vertical AI tools stop at dentists or vets. Generic call centers take a message; they don’t capture structured medical intake. DeskMD handles all three — and detects the provider the caller names, in practices with one clinician or four.
For medical practices
The 2 AM chest-pressure call gets immediate 911 guidance and an escalation page. The refill request waits quietly in the inbox for morning. Your on-call physician only wakes up for the calls that warrant it.
Post-cath patient with a new arrhythmia — ER requests a call back from Dr. Reyes tonight.
On-call paged · SMS + phone call
For dental offices
9 PM tooth pain gets your own intake questions asked, with urgency flagged per your escalation rules. Post-extraction bleeding that won’t stop pages the on-call dentist by phone. Monday’s cleaning requests arrive as structured records with callback numbers your front desk can dial.
Extraction site bleeding through gauze since 6 PM — pressure isn’t stopping it.
On-call dentist paged by phone call
For veterinary clinics
“My dog ate something” at midnight becomes a record with the species, what was eaten, when, current symptoms, and a verified callback — so your team calls back with the chart half-built instead of starting from a shaky voicemail.
“Biscuit got into baking chocolate about 30 minutes ago — we’re driving in now, about 20 minutes out.”
On-call DVM paged · SMS + phone call
06 — Compliance
HIPAA isn’t a badge here. It’s the architecture.
Anyone can print “HIPAA compliant” on a homepage. These are the specific commitments DeskMD makes — in writing, in the BAA, and in the code.
Signed BAA, first
Every practice signs a Business Associate Agreement before patient data flows. Trial accounts can’t push PHI to production until it’s in place.
Encrypted, both directions
Recordings and transcripts are encrypted with AES-256 at rest, with keys managed in AWS KMS. Everything in transit runs TLS 1.2 or better.
Six-year audit trail
Every read and write of patient information is logged — who, what, when — and the audit log is retained for six years.
Retention you control
Recordings delete on schedule — 365 days on Standard, five years on Pro. Patient deletion requests purge the transcript, the recording, and derived data.
Notifications never carry PHI. The SMS or email your team receives says a call needs attention — names, numbers, and symptoms stay behind a secure DeskMD link that expires after 48 hours and checks who’s opening it.
07 — Languages
Your patients don’t all call in English
An English-only after-hours line isn’t just inconvenient — a frightened caller describing symptoms deserves their own language. DeskMD Pro answers in it and still files the record in yours.
- 20+ languages at native quality on Pro — including Spanish, Mandarin, Vietnamese, Arabic, Korean, and Farsi — with additional languages supported best-effort.
- Side-by-side English translation of every non-English transcript, filed in your inbox — your staff never needs the original language to act on the call.
- Standard stays English-only — enforced in code, not just promised in copy. If multilingual matters for your patient population, that’s what Pro is for.
The greeting “How can I help you?” shown in nine of the languages DeskMD Pro speaks:
How can I help you?English
¿En qué puedo ayudarle?Spanish
我能帮您什么吗？Mandarin
Tôi có thể giúp gì cho bạn?Vietnamese
كيف يمكنني مساعدتك؟Arabic
무엇을 도와드릴까요?Korean
چطور میتوانم کمک کنم؟Farsi
Чем я могу вам помочь?Russian
Paano kita matutulungan?Tagalog
08 — Pricing
Two plans. Flat per provider. The meter never runs.
Human answering services bill by the minute or the call, so your busiest week is your most expensive one. DeskMD is a flat license per provider, per month — unlimited calls, unlimited concurrent calls.
Standard
$299per provider
per month
Everything a single-language practice needs to stop losing calls.
- 24/7 answering — unlimited calls and concurrent calls
- Structured intake from your plain-English instructions
- Provider detection by name, per-provider AI config
- Emergency escalation: SMS + email + optional phone-call page
- Recording + transcript on every call, 365-day retention
- Secure PHI-free notifications with per-user preferences
- Basic analytics: volume, category, urgency
- HIPAA workflows + signed BAA
- English only · email support, 48-hour response
Pro
Multilingual$449per provider
per month
Everything in Standard, plus the caller’s language and your rules.
- 20+ languages at native quality, additional best-effort
- Side-by-side English translation in the inbox
- Custom escalation paths: time windows, rotations, fallbacks
- Conditional intake — extra fields for specific call types
- Per-caller-type greetings: business hours / after-hours / emergency
- Practice vocabulary glossary for your terminology
- Sentiment + confidence tags on every call
- Advanced analytics: peak hours, language breakdown, handle time
- 5-year retention · priority support, 24-hour response
$0 setup · 14-day free trial, no credit card · 15% off annual billing · one practice number per account · calls run up to 14 minutes
Five or more providers? Custom plans with SSO, a dedicated success manager, and a 99.9% uptime SLA (Standard and Pro carry no uptime SLA) — sales@deskmd.ai
09 — Questions
Questions practice managers actually ask
Is DeskMD HIPAA compliant?
DeskMD is built for HIPAA workflows. We sign a Business Associate Agreement with every practice, encrypt recordings and transcripts with AES-256 at rest and TLS 1.2+ in transit, log every access to patient information in an audit trail retained for six years, and support patient deletion requests. Notifications to your staff never include PHI — details stay behind secure, expiring links.
Does DeskMD book appointments directly into my calendar?
No — and that’s deliberate. DeskMD captures a structured appointment request: who called, the callback number, the provider they asked for, the reason, and preferred times. Your staff keeps control of the schedule. We don’t write to your calendar or practice management system.
What happens when a caller has a real emergency?
DeskMD instructs the caller to hang up and call 911 immediately, then escalates to your team by SMS and email, with an optional phone call to your on-call provider. Pro plans support custom escalation paths with time windows, on-call rotations, and chained fallbacks. DeskMD is not a substitute for clinical judgment or 911.
What does my staff actually receive after a call?
A structured record in your DeskMD inbox: caller name, callback number, requested provider, reason for calling, urgency, category, the full transcript, and the call recording. Urgent calls also trigger SMS, email, or phone-call notifications under each user’s preferences — quiet hours and urgency-only filters included.
Which languages does DeskMD answer in?
Standard answers in English only — enforced in code, not just policy. Pro answers in 20+ languages at native quality, with additional languages supported on a best-effort basis, and files a side-by-side English translation of every transcript in your inbox.
How does pricing work?
Flat per provider, per month: $299 on Standard, $449 on Pro. Calls and concurrent calls are unlimited — there’s no per-minute meter and no per-call overage. Setup is $0, annual billing takes 15% off, and the 14-day trial requires no credit card. Practices with five or more providers get a custom plan.
Does DeskMD integrate with my EHR?
No. DeskMD delivers the structured record to your DeskMD inbox and to your team through notifications. There are no EHR write-backs, webhooks, or calendar integrations — your staff reviews every record before anything touches your systems.
Can I use DeskMD for after-hours and overflow only?
Yes. DeskMD answers whenever your line forwards to it — nights and weekends only, lunch hours, overflow when your front desk is busy, or 24/7. You control forwarding from your existing phone system, and your published number doesn’t change.
Get started
Stop missing calls. Start sleeping at night.
Forward your line tonight. By tomorrow morning your inbox holds structured records instead of voicemail — and your on-call provider only woke up if it mattered.
14 days free · no credit card · cancel anytime · BAA signed before any patient data flows